Troubleshooting ShareCam / Cam2Cam
If you're having issues with accessing Share Cam or Cam2Cam, here are steps you can take to troubleshoot:
- Note that CamSoda features are optimized for Google Chrome and Safari browsers and these are the recommended browsers.
- Using a VPN can interfere with the Share Cam/Cam2Cam feature, so if you encounter issues, you should try disabling the VPN.
- If you need to use a VPN to access CamSoda, you may try accessing with a different VPN
- Try refreshing your browser to see if the error/issue still occurs.
- Try using an incognito browser window to see if the error/issue still occurs.
- If you are on a mobile network and encountering issues, try switching to a wi-fi network which will offer a more stable experience.
Google Chrome or Safari on iPhone devices
Steps to enable your webcam on your iPhone device:
- From your home screen, go to Settings
- In Settings, scroll down and select Safari In Safari settings, scroll down to SETTINGS FOR WEBSITES section and confirm that Camera and Microphone are both set to Ask or Allow.
- If you are using Chrome for iPhone, in Settings, scroll down and select Chrome, and confirm that Camera and Microphone are both toggled on.
- Please refresh the CamSoda page and try again.
Google Chrome on Android devices
Steps to enable your webcam/microphone on Android devices using Google Chrome browser:
- Tap on the site identity icon (the tune symbol) in the address bar
- Open the Permissions menu and make sure Camera and Microphone are both set to Allowed. You may also tap Reset permissions to manually update your settings preferences.
- Refresh the page and try again
Google Chrome on desktop devices
Steps to will enable your webcam/microphone on your desktop device using Google Chrome:
- With CamSoda.com open, tap on the site identity icon (the tune symbol) in the address bar
- Open the Permissions menu (under Site Settings if not visible) and make sure Camera and Microphone are both set to Allow. You may also tap Reset Permissions and update your settings accordingly.
- Refresh the page and try again
Safari on macOS desktop devices
via Safari browser settings
- With CamSoda open in Safari, select Safari from the menu bar and tap Preferences.
- Select Websites from the Preferences settings.Select Camera (and/or microphone)
- Ensure the permission is set to Allow or Ask (selecting Ask will prompt you to accept permission to access your camera or microphone each time)
via System Settings
- On your Mac, choose Apple menu > System Preferences, click Security & Privacy, then click Privacy. Open the Privacy pane.
- Select Camera. If you don't see Camera listed, upgrade to macOS Mojave or later.
- Select the checkbox next to the app to allow it to use the camera.
Samsung Internet Browser
Steps to enable your webcam/microphone using Samsung Internet Browser:
- Tap the lock icon on the top left next to the URL.
- Ensure Camera and Microphone are both toggled into the On position.
- Refresh your browser and try again.